Listen to: “Understanding Customer Needs to Increase Retention and Grow Certificants” given by Sutton’s own, Leigh Stewart and Julie Manning.
Link to audio and visual presentation
Certification Network Group - July 29, 2010: Certification + Technology: Disease or Cure?
Lance Welter, Sutton Enterprises
More Info
4th Weds most months 7:45 - 11 am
LeanEx® Peer Learning Group
More info: Events
Are revenue streams declining?
Do you understand what your customers' value?
Do you really know what they will buy?
- Do you really know what they will buy?
Sutton Enterprises Inc. (Sutton) has the expertise to help you develop a deep understanding of your customers wants, needs, and desires. Sutton specializes in showing you how this customer knowledge relates directly to your bottomline. We partner with you to use this knowledge to create and execute successful strategies, products, and services to generate current and future revenue.
Sutton employs proven Agile and Lean methodologies including but not limited to: Value Stream Mapping (aka Process Mapping), visual management, rolling planning, various customer research approaches (face-to-face and virtually), data analysis, and root cause analysis.

"In my previous role as Executive Director of a healthcare certification organization, we used Sutton Enterprises for various projects for over four years. In helping our Board through the New Product Evaluation and Development process, Sutton was able to make the intangible tangible and provide the Board with the tools needed to make informed decisions about the direction of the organization. Every member of the team was flexible and worked well with a variety of personalities and conflicting priorities from our Board. The Sutton team was professional and efficient, and clearly articulated each step of the process for the Board members. I heartily endorse Sutton and will be utilizing their services again and again.” – Cheryl G.
Copyright © 2002-present Sutton Enterprises Inc.
All Rights Reserved